Close a Case Using Jscript or .NET in Microsoft Dynamics CRM 2011 With CloseIncidentRequest

This illustration shows how to close a case in Microsoft Dynamics CRM 2011 in code with the CloseIncidentRequest.   This example will be given in Jscript (SOAP) and in C# (.NET).

Ok, here is what the code looks like!

First in C#:

Entity caseResolution = new Entity("incidentresolution");
caseResolution.Attributes.Add("incidentid", new EntityReference("incident", new Guid("C9B4702B-6EBC-E011-8D99-1CC1DE7955DB")));
caseResolution.Attributes.Add("subject", "Customer was mean so we just closed it.");

//service.Create(caseResolution);

CloseIncidentRequest req = new CloseIncidentRequest();
req.IncidentResolution = caseResolution;
req.RequestName = "CloseIncident";
OptionSetValue o = new OptionSetValue();
o.Value = 5;
req.Status = o;

CloseIncidentResponse resp = (CloseIncidentResponse)service.Execute(req);

If you need help instantiating a service object in .NET within a plugin check out this post:
http://mileyja.blogspot.com/2011/04/instantiating-service-object-within.html

Now here is the Jscript nicely formatted by the CRM 2011 SOAP formatter. Available at: http://crm2011soap.codeplex.com/

Now in Jscript


This example is asynchronous, if you want to learn how to make JScript SOAP calls synchronously please visit this post: http://mileyja.blogspot.com/2011/07/using-jscript-to-access-soap-web.html

if (typeof (SDK) == "undefined")
   { SDK = { __namespace: true }; }
       //This will establish a more unique namespace for functions in this library. This will reduce the 
       // potential for functions to be overwritten due to a duplicate name when the library is loaded.
       SDK.SAMPLES = {
           _getServerUrl: function () {
               ///<summary>
               /// Returns the URL for the SOAP endpoint using the context information available in the form
               /// or HTML Web resource.
               ///</summary>
               var OrgServicePath = "/XRMServices/2011/Organization.svc/web";
               var serverUrl = "";
               if (typeof GetGlobalContext == "function") {
                   var context = GetGlobalContext();
                   serverUrl = context.getServerUrl();
               }
               else {
                   if (typeof Xrm.Page.context == "object") {
                         serverUrl = Xrm.Page.context.getServerUrl();
                   }
                   else
                   { throw new Error("Unable to access the server URL"); }
                   }
                  if (serverUrl.match(/\/$/)) {
                       serverUrl = serverUrl.substring(0, serverUrl.length - 1);
                   } 
                   return serverUrl + OrgServicePath;
               }, 
           CloseIncidentRequest: function () {
               var requestMain = ""
               requestMain += "<s:Envelope xmlns:s=\"http://schemas.xmlsoap.org/soap/envelope/\">";
               requestMain += "  <s:Body>";
               requestMain += "    <Execute xmlns=\"http://schemas.microsoft.com/xrm/2011/Contracts/Services\" xmlns:i=\"http://www.w3.org/2001/XMLSchema-instance\">";
               requestMain += "      <request i:type=\"b:CloseIncidentRequest\" xmlns:a=\"http://schemas.microsoft.com/xrm/2011/Contracts\" xmlns:b=\"http://schemas.microsoft.com/crm/2011/Contracts\">";
               requestMain += "        <a:Parameters xmlns:c=\"http://schemas.datacontract.org/2004/07/System.Collections.Generic\">";
               requestMain += "          <a:KeyValuePairOfstringanyType>";
               requestMain += "            <c:key>IncidentResolution</c:key>";
               requestMain += "            <c:value i:type=\"a:Entity\">";
               requestMain += "              <a:Attributes>";
               requestMain += "                <a:KeyValuePairOfstringanyType>";
               requestMain += "                  <c:key>incidentid</c:key>";
               requestMain += "                  <c:value i:type=\"a:EntityReference\">";
               requestMain += "                    <a:Id>c9b4702b-6ebc-e011-8d99-1cc1de7955db</a:Id>";
               requestMain += "                    <a:LogicalName>incident</a:LogicalName>";
               requestMain += "                    <a:Name i:nil=\"true\" />";
               requestMain += "                  </c:value>";
               requestMain += "                </a:KeyValuePairOfstringanyType>";
               requestMain += "                <a:KeyValuePairOfstringanyType>";
               requestMain += "                  <c:key>subject</c:key>";
               requestMain += "                  <c:value i:type=\"d:string\" xmlns:d=\"http://www.w3.org/2001/XMLSchema\">Parent Case has been resolved</c:value>";
               requestMain += "                </a:KeyValuePairOfstringanyType>";
               requestMain += "              </a:Attributes>";
               requestMain += "              <a:EntityState i:nil=\"true\" />";
               requestMain += "              <a:FormattedValues />";
               requestMain += "              <a:Id>00000000-0000-0000-0000-000000000000</a:Id>";
               requestMain += "              <a:LogicalName>incidentresolution</a:LogicalName>";
               requestMain += "              <a:RelatedEntities />";
               requestMain += "            </c:value>";
               requestMain += "          </a:KeyValuePairOfstringanyType>";
               requestMain += "          <a:KeyValuePairOfstringanyType>";
               requestMain += "            <c:key>Status</c:key>";
               requestMain += "            <c:value i:type=\"a:OptionSetValue\">";
               requestMain += "              <a:Value>5</a:Value>";
               requestMain += "            </c:value>";
               requestMain += "          </a:KeyValuePairOfstringanyType>";
               requestMain += "        </a:Parameters>";
               requestMain += "        <a:RequestId i:nil=\"true\" />";
               requestMain += "        <a:RequestName>CloseIncident</a:RequestName>";
               requestMain += "      </request>";
               requestMain += "    </Execute>";
               requestMain += "  </s:Body>";
               requestMain += "</s:Envelope>";
               var req = new XMLHttpRequest();
               req.open("POST", SDK.SAMPLES._getServerUrl(), true)
               // Responses will return XML. It isn't possible to return JSON.
               req.setRequestHeader("Accept", "application/xml, text/xml, */*");
               req.setRequestHeader("Content-Type", "text/xml; charset=utf-8");
               req.setRequestHeader("SOAPAction", "http://schemas.microsoft.com/xrm/2011/Contracts/Services/IOrganizationService/Execute");
               var successCallback = null;
               var errorCallback = null;
               req.onreadystatechange = function () { SDK.SAMPLES.CloseIncidentResponse(req, successCallback, errorCallback); };
               req.send(requestMain);
           },
       CloseIncidentResponse: function (req, successCallback, errorCallback) {
               ///<summary>
               /// Recieves the assign response
               ///</summary>
               ///<param name="req" Type="XMLHttpRequest">
               /// The XMLHttpRequest response
               ///</param>
               ///<param name="successCallback" Type="Function">
               /// The function to perform when an successfult response is returned.
               /// For this message no data is returned so a success callback is not really necessary.
               ///</param>
               ///<param name="errorCallback" Type="Function">
               /// The function to perform when an error is returned.
               /// This function accepts a JScript error returned by the _getError function
               ///</param>
               if (req.readyState == 4) {
               if (req.status == 200) {
               if (successCallback != null)
               { successCallback(); }
               }
               else {
                   errorCallback(SDK.SAMPLES._getError(req.responseXML));
               }
           }
       },
       _getError: function (faultXml) {
           ///<summary>
           /// Parses the WCF fault returned in the event of an error.
           ///</summary>
           ///<param name="faultXml" Type="XML">
           /// The responseXML property of the XMLHttpRequest response.
           ///</param>
           var errorMessage = "Unknown Error (Unable to parse the fault)";
           if (typeof faultXml == "object") {
               try {
                   var bodyNode = faultXml.firstChild.firstChild;
                   //Retrieve the fault node
                   for (var i = 0; i < bodyNode.childNodes.length; i++) {
                       var node = bodyNode.childNodes[i];
                       //NOTE: This comparison does not handle the case where the XML namespace changes
                       if ("s:Fault" == node.nodeName) {
                       for (var j = 0; j < node.childNodes.length; j++) {
                           var faultStringNode = node.childNodes[j];
                           if ("faultstring" == faultStringNode.nodeName) {
                               errorMessage = faultStringNode.text;
                               break;
                           }
                       }
                       break;
                   }
               }
           }
           catch (e) { };
        }
        return new Error(errorMessage);
     },
 __namespace: true
};

To understand how to parse the response please review my post on using the DOM parser.

http://mileyja.blogspot.com/2011/03/microsoft-dynamics-crm-2011-parsing.html

Now you can call the SDK.SAMPLES.CloseIncidentRequest function from your form jscript handler.

Thats all there is to it!

I hope this helps!