Friday, December 20, 2013

Important Note to CRM 2011 Administrators

If you administer CRM 2011 user accounts make sure and check to see if the user already exists before adding a new one.  I saw an instance where a disabled user already existed for an Active Directory user today and a new account was successfully created somehow.

The person could not log in and I am not even sure how you would resolve this in a supported manner because you cannot delete users in a supported fashion.

-Merry Christmas!


  1. Hi Jamie,
    As a work around you could change the domain logon name to any other AD account that does not exist in CRM and this would link that CRM account automatically to the new AD account avoiding the duplicate.

    1. Good call. I'll throw that out there as a potential solution.